– Introduction to Crisis Communication in the Age of Social Media: Challenges and Opportunities

– Impact of Social Media on Crisis Communication

– Monitoring Online Conversations and Social Listening

– Identifying and Responding to Rumors and Misinformation on Social Media

– Crisis Communication Strategies for Social Media Platforms

– Case Studies in Effective Crisis Communication in the Age of Social Media

– Engaging with the Public through Social Media during a Crisis

– Social Media Crisis Simulation and Response Exercises

– Ethical Considerations in Crisis Communication on Social Media

– Analyzing Real-World Case Studies in Crisis Communication in the Age of Social Media

– Legal and Regulatory Considerations in Crisis Communication on Social Media

– Final Assessment and Course Summary