This carefully crafted course, led by authorized trainers from Resilience Edge, ensures exceptional learning outcomes and KHDA Certificates from the Dubai Government, requiring a minimum of 10 participants.
This training program focuses on developing negotiation and conflict resolution skills in high-pressure crisis situations. Participants learn effective communication techniques, de-escalation strategies, and methods for resolving conflicts during crises.
Course Description:
The Crisis Negotiation and Conflict Resolution training program focuses on developing negotiation and conflict resolution skills in high-pressure crisis situations. This comprehensive course equips participants with the knowledge and strategies needed to effectively communicate, de-escalate tensions, and resolve conflicts during crises. Through a combination of theoretical concepts, case studies, interactive exercises, and practical simulations, participants will enhance their negotiation and conflict resolution abilities and become adept at managing crises with professionalism and effectiveness.
Course Objectives:
1. Understand the dynamics and challenges of negotiation and conflict resolution in crisis situations.
2. Develop effective communication techniques to establish rapport and build trust during crisis negotiations.
3. Learn de-escalation strategies to defuse tensions and reduce the risk of violence.
4. Acquire skills in active listening and empathy to better understand the needs and perspectives of all parties involved.
5. Apply principled negotiation and problem-solving methods to reach mutually beneficial resolutions.
6. Analyze real-world case studies to inform decision-making and enhance negotiation and conflict resolution capabilities.
Course Learning Outcomes:
By the end of the course, participants will be able to:
1. Understand the dynamics and challenges of negotiation and conflict resolution in crisis situations.
2. Apply effective communication techniques to establish rapport and build trust during crisis negotiations.
3. Implement de-escalation strategies to defuse tensions and reduce the risk of violence.
4. Demonstrate active listening and empathy skills to better understand the needs and perspectives of all parties involved.
5. Utilize principled negotiation and problem-solving methods to reach mutually beneficial resolutions.
6. Analyze real-world case studies to inform decision-making and enhance negotiation and conflict resolution capabilities.
Who Should Attend the Course:
This course is suitable for professionals involved in crisis management, law enforcement, security, emergency response, and conflict resolution, including but not limited to:
– Crisis negotiators; Law enforcement officers
– Security personnel; Emergency response team members
– Crisis management professionals; Conflict resolution specialists
– Mediators and arbitrators; Government officials involved in crisis situations
– Professionals seeking to enhance their negotiation and conflict resolution skills in high-pressure environments
Course Features
- Lectures 15
- Quiz 0
- Duration 5 days
- Skill level Intermediate
- Language English
- Students 50
- Certificate Yes
- Assessments Self
