– Introduction to Technology in Crisis Management: Role and Benefits

– Overview of Crisis Management Software and Platforms

– Selecting and Implementing Crisis Management Software

– Data Analytics Tools for Crisis Management: Gathering and Analyzing Critical Information

– Leveraging Data Analytics for Decision-Making in Crises

– Real-Time Monitoring and Situational Awareness Technologies

– Social Media Monitoring and Crisis Response: Strategies and Tools

– Engaging with Stakeholders and the Public through Social Media

– Case Studies and Analysis in Social Media-Enabled Crisis Management

– Post-Crisis Analysis and Improvement through Technology

– Utilizing Technology for Lessons Learned and Continuous Improvement

– Final Assessment and Course Summary